Refund Policy

Purchasing digital products from uiino.net signifies that the User has read and agreed to this Refund Policy.

At uiino.net, we offer a variety of digital products, including UI kits, icons, web templates, ad creatives and design bundles. As these are digital goods, they are non-returnable. However, under specific circumstances outlined below, Users may request a refund, which will be considered in accordance with this policy.

Eligible Refund Cases

1. Technical Issues or Defects

  • If a purchased digital product contains technical faults or defects that prevent its proper use, the User may request a refund.
  • Upon notification, we will assess the issue and determine if it can be resolved. If a fix is not possible, the User may receive a replacement or a refund.
  • Please allow up to 72 hours for the review and resolution process.

2. Product Mismatch with Description

  • If the delivered digital product significantly differs from its description name on the website, Users may submit a refund request.
  • Personal expectations or subjective opinions regarding the appearance or usability of a product do not qualify for a refund.
  • Users have 14 days from the date of purchase to report discrepancies with supporting evidence.

3. Non-Delivery of Product

  • If a User does not receive the purchased product within the expected timeframe, they must notify us within 14 days of purchase.
  • If the User fails to report non-receipt within this period, the product is considered delivered and is non-refundable.
  • Upon timely notification, we will investigate the issue and attempt to resolve it before processing any refund.

Situations Where Refunds Are Not Granted

While we aim to provide a fair and transparent experience, uiino.net reserves the right to deny refund requests in the following cases:

  • The User expresses dissatisfaction with the product after purchase without citing technical issues or misrepresentation.
  • The 14-day refund period has expired.
  • The User lacks the necessary software or skills to use the product.
  • The purchase was made accidentally, or the User changed their mind after buying.
  • The User refuses to provide the required information or assistance needed to assess their request.
  • The request violates our Terms of Use.
  • The request is for a partial refund instead of a full refund.

Additional Provisions

  • All refund requests must be submitted in writing via email to [email protected].
  • Refund requests will be reviewed within 72 hours of receipt, and we will respond within this timeframe.
  • We encourage all users to provide as much information as possible (screenshots, error messages, order details) in order to expedite resolution of the issue.
  • Be sure to familiarize yourself with the product before purchasing.
  • uiino.net is not responsible for incompatibility with third-party software or misunderstandings about product features on the customer’s side.
  • Please check your cart carefully before you confirm your purchase to avoid code errors caused by repeated commands.

You may reach us at [email protected] for feedback, inquiries, or refunds. Make sure to include a detailed explanation and supporting documentation.